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Joshua Plantillas is an experienced professional in the insurance and operations sectors, currently serving as a Claims Operations Manager at Blue Cross Blue Shield of Arizona since March 2023. Prior roles include Insurance Operations Team Lead at Oscar Health and a dual role as Member Care Manager and Quality Assurance Manager at Solidarity HealthShare. Joshua's background also features a managerial position at Asurion, where responsibilities included team supervision and quality assurance, along with coaching and performance analysis using Power Bi. Prior to entering the private sector, Joshua served as a Sergeant in the US Army, specializing as a Combat Engineer and Heavy Equipment Operator. Joshua holds a high school diploma from Mountain View High School and is currently pursuing an Associate's degree in Business Administration and Management at Glendale Community College.