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Carol E. McHugh is a seasoned Senior Business Analyst with extensive experience in various sectors, including healthcare and environmental quality. Currently, Carol serves at Blue Cross Blue Shield of Arizona, where responsibilities include managing critical business analysis tasks. Previous roles include positions at Arizona State Department of Environmental Quality, TriWest Healthcare Alliance, and Apollo Education Group, focusing on requirements gathering, product design, and quality assurance. Carol also works as an Independent Distributor for Send Out Cards and has a background in software configuration and project management from positions at Verizon, Honeywell, and UnitedHealth Group. Carol holds a Bachelor of Arts degree from SUNY Oneonta and is a Certified Scrum Master as of April 2024.