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Lois Palmer is an experienced Appeals Analyst at Blue Cross NC, with a career spanning from 2007 to the present, focusing on the analysis, research, and resolution of appeals and grievances in the Medicare sector. Previous roles include Customer Escalations Analyst, ACA Enrollment Analyst, and various positions emphasizing customer service improvement, training, and operations. Lois has also contributed to Wonderland Books LLC as a Manager and Assistant Manager, where responsibilities included hiring, training, and data analysis. Lois holds a high school diploma from Wirt County High School and has attended West Virginia University.