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Mark Sullivan is a seasoned professional in network engineering with extensive experience at Blue Cross Blue Shield of Massachusetts since April 2008, currently serving as Sr. Manager of Network Engineering. Sullivan has successfully managed Network and Audio Video support staff, designed and implemented advanced solutions using Meraki and Zoom products, and overseen significant video conferencing operations with millions of interactions annually. Expertise includes Cisco and Meraki technologies, with a focus on innovation, security processes, and cost management. Prior roles include lead engineer and associate network engineer, demonstrating a strong background in Cisco networks and telecommunications. Sullivan holds a Bachelor's degree in Management from Eastern Nazarene College and a Certificate in Emerging Leadership from the University of Massachusetts Boston.