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Eric L. is a seasoned professional with extensive experience in process improvement and management, primarily within the healthcare and hospitality industries. Currently serving as the Manager of Business Process Engineering at Blue Cross and Blue Shield of Kansas since April 2019, Eric has a proven track record of leading lean six sigma projects, providing internal consulting, and enhancing operational efficiencies. Previous roles include Financial Controller at HCI Hospitality, where revenue grew from $41 million to $59 million under Eric's leadership, and Process Improvement Lean Specialist at Stormont-Vail Health. Earlier positions include a management engineer at Blue Cross and Blue Shield of Kansas, industrial engineer at Hormel Foods, and healthcare consultant intern at Kansas State University. Eric holds a Bachelor of Science in Industrial Engineering from Kansas State University and a Master of Business Administration from Fort Hays State University.