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Kayli Laramore serves as Operations Manager at Florida Blue since January 2011, leading the Orlando Contact Center and overseeing the development of Supervisors and Junior Leaders. A track record of enhancing member focus through strategic planning, employee engagement, and coaching is evident in Kayli's work. Previous roles include Interim Operations Manager and Member Contact Supervisor, focusing on performance metrics and process improvement. Prior to this, Kayli worked as a Retail Center Marketing Specialist, achieving significant increases in foot traffic and event frequency. Kayli also contributed as a Digital Engagement Marketing Intern and gained earlier experience as a camp counselor at Idle Hour Country Club. Kayli holds a degree in Business Management and Economics from Mercer University.