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Eswar Reddy Manda is an experienced Salesforce Business Analyst with a strong background in requirement elicitation, data management, and system integration. Currently employed at Florida Blue since December 2017, Eswar specializes in Salesforce Cloud solutions, including Service Cloud and Sales Cloud, along with extensive work on Omni-channel setups, custom report creation, and case management. Previous roles include Business System Analyst at Cigna, where responsibilities involved custom object setups and user acceptance testing, and Business Analyst at UnitedHealth Group, focusing on requirement gathering and data modeling. Eswar began a career in software engineering and analysis at Randstad and Brigade Corporation, respectively. Eswar holds a Bachelor's degree in Electronics from Jawaharlal Nehru Technological University.