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Zachary Rose is an experienced customer service and management professional, currently serving as Customer Service Manager for Special Services at Blue Cross and Blue Shield of Alabama since August 2020, where leadership is provided to a team of 21 coordinators and one team leader in a multi-channel contact center environment. Prior roles include managing a team at the Blue Advantage Contact Center, and experience as Branch Sales Manager at CB&S Bank and Director of Financial Wellness at Listerhill Credit Union, demonstrating a strong focus on team development, customer service excellence, and financial education. Additionally, Zachary has held various positions in retail and services, including a Member Service Supervisor at Sam's Club, enhancing skills in team leadership and customer relations, as well as gaining practical experience through an internship in public relations. Zachary holds a Bachelor of Science in Mass Communication/Media Studies from the University of North Alabama.