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Nikki Lyall has extensive experience in customer service and insurance services, currently serving as a Customer Service Assistant at Blue Arrow since September 2020. Prior to this role, Nikki was the Director of Insurance Services at CABSHIELD from July 2007 to September 2020 and worked as an Incident Manager at Aviva from August 2003 to July 2007. Nikki's educational background includes studies at Dundee and Angus College from 2000 to 2003.