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Madiseng Phori is an accomplished Country Operations Manager at BLS International Services Ltd in South Africa since May 2018, where responsibilities include leading operations towards profit and growth objectives while executing strategic visions and business planning. Previous roles include Independent Consultant and Lecturer in Tourism Management at Educor Holdings, Examinations Officer at the British Council, Operations Manager at TLScontact, and Deputy Operations Manager at VFS Global, where management of visa application processes and customer satisfaction were key focuses. With a solid educational background, including a Doctorate in Management Sciences specializing in Sustainable Tourism Development from Tshwane University of Technology, Madiseng Phori also holds a Master's degree in Hospitality and Tourism Management and various other qualifications in tourism management and higher education.