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Eduardo Palma is an experienced IT Technical Services Specialist currently working at Blommer Chocolate Company since March 2023. Prior to this role, Eduardo served as a Desktop Engineer I at SDI Presence, where responsibilities included managing support tickets for over 1000 Chicago Park District employees and diagnosing network issues. Previous positions included Service Desk Technician, where Eduardo contributed to a significant revenue increase through excellent customer service, and teaching internships that involved developing lesson plans and utilizing classroom technologies. Eduardo holds a Bachelor's degree in History and Secondary Education from Loyola University Chicago, achieving a 3.6 GPA.