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Vanessa Brioso is an experienced professional in product operations and customer service management, currently working as a Product Operations Manager at Block since August 2022. Notable accomplishments include managing a global team to significantly reduce escalation queues and developing standard operating procedures for customer service processes. Prior experience includes creating the Customer Service department from the ground up at Nirvana Money, leading the Payments by Wix Global Escalations Team, and serving as a Senior Customer Service Representative at Visa. Vanessa has a proven track record of improving operational efficiency, managing teams, and enhancing customer care, along with significant contributions to various organizations through training, process development, and team management.