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Langston B. Walker, MBA, currently serves as a Lending Product Compliance Manager at Block, following a tenure as Senior Complaints Manager at JPMorgan Chase & Co., where successful navigation through a company takeover ensured operational continuity. Previously, Langston held the Senior Complaints Manager position at First Republic Bank, implementing policy changes to mitigate customer complaints and enhancing regulatory compliance. Prior roles included Complaints Manager and Complaints Manager Associate at First Republic Bank, where Langston developed cross-functional relationships and standardized complaint resolution processes. A former professional athlete, Langston played for the Oakland Raiders and Buffalo Bills. Educational credentials include a Bachelor of Arts in Economics from the University of California, Berkeley, an MBA with a focus on Finance from Saint Mary's College of California, and completion of the NFL Comprehensive Leadership Program at Harvard Business School.