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Vinícius D. has extensive experience in customer relationship management and technical support, currently serving as a Customer Relationship Management Analyst, Customer Success Analyst, and Customer Service Technical Support at Bling since October 2017. Previously, Vinícius D. worked as an Applied Research Assistant at Algonquin College, focusing on mobile development and LinkedIn integration in 2015. Additional experience includes undergraduate research on Learning Objects and the applicability of games in education at Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Sul, from September 2012 to January 2014, and quality assurance as a Game Master at Aeria Games Europe GmbH from 2009 to January 2011. Vinícius D. holds a Bachelor of Technology in System Analysis and Development from Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Sul and a Graduação Sanduíche in Computer Science from Algonquin College.