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Karol Ugalde is a seasoned Senior Project Manager with extensive experience in managing diverse projects and client portfolios, currently overseeing multiple teams at Blankfactor since March 2022. Prior roles include Senior Project Manager and PM Advisor at Microsoft, where communication with leadership and removal of project roadblocks were key responsibilities. Ugalde's background also includes technical support engineering at Tek Experts for Microsoft products, senior client services management at Cheetah Digital, and analytical roles in HR processes at Mondelēz International and Cargill. Ugalde holds several certifications, including Scrum Master Certified and a diploma in Project Management from Tecnológico de Costa Rica.