ÂÜÀòÂÒÂ×

Jeanne Croft’s colleagues at Blackstone Security Services, Inc. describe her as a Type A personality who is a problem-solver, conscientious, tenacious and very organized. For years, Jeanne has been the catalyst that keeps company representatives on task, on time and on the mark when it comes to fulfilling contract requirements in accordance with Blackstone’s quality standards.

Personalities at Blackstone are as varied as our client base, and Jeanne has always managed to unite these personalities behind the singular purpose of customer satisfaction.

Blackstone’s increase in business and client satisfaction is directly attributable to Jeanne’s work ethic and her attention to detail, first as the Vice President for Sales, then as Executive Vice President. As EVP, Jeanne’s ensured customer satisfaction by conducting periodic audits of all facilities regarding updates of post orders and quality assurance surveys. She also meticulously recorded all customer concerns and the resolution of those concerns.

As COO, Jeanne continues building on her strength of customer satisfaction by working closely with the CEO to define Blackstone’s vision going forward, set policy and oversee the company’s overall performance.

Jeanne’s success in building new business and retaining satisfied clients is the result of 20 years’ experience working in industries that needed on-site security services, arming the South Dakota native with inside knowledge concerning client security needs before contacting them. She brought with her an awareness of the security needs and issues of clients, such as commercial property management companies, when she joined Blackstone in 2004.

Jeanne is a big reason why the secret to Blackstone’s success is in its people.