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Raissa Makaga is an experienced Data Center SOC Operator at Kaiser Permanente, with responsibilities that include monitoring intrusion detection alarms and managing log system disarm events in a 24/7 SOC environment. Prior roles at Kaiser Permanente included serving as a Security Coordinator/Technical Operation Shadowing and Command SOC Operator Dispatcher, where Raissa provided technical support and facilitated communication among various stakeholders. Raissa also worked as an IT/Cyber Security Specialist at BCR Cyber, employing forensic methods to resolve tech conflicts, and earlier as an Administrative Assistant at Otis Elevator Co. Raissa holds multiple IT and cybersecurity certifications from BCR Cyber and a Bachelor's degree in Psychology with minors in Political Science and Law and Justice from the University of Maryland Baltimore County, along with an Associate degree in Psychiatric/Mental Health Services from Montgomery College.