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Marc Alicea

Technical Support Specialist at BLACKCLOAK

Marc Alicea's work experience includes various roles in different companies. Starting in March 2020, they worked as an Automotive Technician at Ray Catena of Freehold - Mercedes-Benz. In this role, they were a Certified Mercedes-Benz Technician with 122 certifications and received awards for Technical Excellence in "Chassis & Suspension" and "Comfort & Safety." Marc performed tasks such as engine assembly/disassembly, brake system diagnosis/repair, suspension diagnosis/repair, electrical diagnosis/repair, recalls, and windshield uninstallation/reinstallation. Marc also worked with programs like Workshop Information Systems (WIS), Xentry, Star Diagnosis, SDS & SDS Paperless, NetStar, Xentry Portal Parts Information (XPPI), and Star Wiring. Marc also utilized Multichannel Oscilloscopes for CAN Bus and LIN bus Diagnosis. In March 2023, they moved to The Home Depot, where they worked as a Maintenance Technician. In May 2023, they joined BLACKCLOAK as a Technical Support Specialist.

Marc Alicea's education history is as follows:

From 2022 to 2023, Marc attended the New Jersey Institute of Technology, where they studied Cyber Security.

In 2020 and 2021, Marc enrolled at Mercedes-Benz Drive, focusing on Advance Automotive Technology/Science.

In the year 2019 through 2020, Marc pursued education at Universal Technical Institute, Inc., specializing in Automobile/Automotive Mechanics Technology/Technician.

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