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Jimmy Kung has extensive experience in IT support and service management, with a career that began as an IT Field Technician at NexInnovations from 2001 to 2007. Subsequently, Jimmy joined Research In Motion in November 2007, where roles included IT Desktop Support Specialist and currently serves as IT Service Desk Team Lead. Jimmy is an alumnus of Niagara College, contributing a solid educational foundation to a robust professional background in the technology sector.