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Jessica Dunkerley is a seasoned professional with over a decade of experience in customer support and operational excellence, currently serving as a Senior Manager at Blackbaud since June 2011. Jessica has held various roles, including Senior Team Lead and Operations Success Lead, where responsibilities included coaching customer support analysts and managing strategic projects to enhance efficiency for the Altru support team. Previous positions at Blackbaud involved providing specialized support for the Altru arts and cultural software and financial solutions software, along with mentoring new analysts. Prior to Blackbaud, Jessica contributed to Wofford College as a Writing Center Tutor and worked as a Violence Against Women Intern at the 7th Circuit Solicitor's Office. Educational credentials include a Bachelor's degree in English and History from Wofford College.