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Susan Hyde is a skilled content developer currently working at Black Star Asset Conversion & Appraisals, LLC since September 2019, focusing on customized deliverables and strategic communications. Prior experience includes roles as a support worker at the Multicultural Council of Windsor & Essex County, where support was provided for newcomers to Canada, and as a client results manager at Revenue Advisors, LLC, responsible for operational procedures and business development. Additionally, Susan has contributed to e-learning and technical documentation as a senior technical writer and instructional designer at CCI Interactive and IBM Canada. Early career positions included technical writing for training documentation and manuals at Nokia and Husky Injection Molding Systems. Susan holds a diploma in Technical Writing, Project Management, and Editing from Humber College.