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Joe Mallen is an experienced housing professional currently serving as Operations Process Manager and Housing Systems Coordinator at Black Country Housing Group since June 2023. Mallen's expertise spans various roles in income management, customer relations, and housing systems development across organizations such as Dudley Council, Sandwell Council, and Trident Group. Previous experience includes strategic stakeholder management at whg and extensive work in community housing with GreenSquareAccord. Mallen holds a Foundation Degree in Arts with a focus on Housing with Support from the University of Plymouth.