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Jocelyn James is a seasoned technology professional with extensive experience in software engineering management and development. Currently serving as a Senior Engineering Manager at Bitly since December 2023, Jocelyn previously held the role of Software Engineering Manager at Nelnet Community Engagement, where notable achievements included a 100% team retention rate and the successful oversight of nine projects delivered on time. Previous positions in frontend and full stack development at companies such as Overtime, Con Edison, and SANDAG demonstrate a strong technical foundation, with expertise in various frameworks and best practices. In addition to technical abilities, Jocelyn has contributed to educational initiatives, including the management of a software engineering internship program that achieved full-time hire rates for participants. Academic credentials include a Master of Arts in Human Rights from the University of London and a Bachelor of Arts in Sociology from Gordon College.