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Cassandra Baez is an experienced customer support and operations professional with a diverse background in managing customer relationships and enhancing service experiences across multiple industries. Currently, Cassandra serves as Customer Support Team Manager at Bitly since February 2020, after progressing through various roles within the company. Previously, Cassandra worked at Aircall as a Technical Support Specialist, and at Goldbelly, focusing on customer happiness and VIP services. Prior experience includes managing guest services at A/D/O, providing executive support in the diamond jewelry sector, and driving sales performance at Urban Outfitters. Cassandra holds a Bachelor's degree in Fashion and Textiles from SUNY Oneonta and an Associate's degree in Fashion Business Management from the Fashion Institute of Technology.