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Brandon Riley is a Senior Technical Writer at BITHGROUP Technologies, leading efforts for the Maryland Department of Health in drafting and standardizing IT and business service contracts, creating operational documentation, and coordinating quality control for technical publications. Prior to this role, Brandon served as a Technical Editor at DXC Technology, ensuring the accuracy and correctness of various healthcare manuals and communications. Experience also includes a supervisory position at Starbucks, where Brandon managed inventory and operations, and academic roles at Arkansas Tech University as both an Instructor of English and a Graduate Teaching Assistant, focusing on language instruction. Brandon holds a Master's Degree in Teaching English as a Second or Foreign Language and a Bachelor's Degree in German Language and Literature from Arkansas Tech University.