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Olivia Lo is a seasoned professional in customer success and operations management, currently serving as a Customer Success Manager for Protocols/Foundations at BitGo since April 2024. Prior experience includes institutional prime operations management at Coinbase, where Olivia led a team dedicated to delivering high-touch client services and enhancing operational efficiency through process refinement. Previous roles include operations consulting at Paxos, senior business development management at AQUMON, and vice president of account management at HSBC Securities Services. Olivia's early career included public relations coordination at Christie's. Academic credentials comprise an M.B.A. in Finance from The Hong Kong University of Science and Technology, a BCom (Hon) in Business Management and Marketing from The University of Auckland, and coursework at NYU Stern School of Business.