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Cristian Apostol is an accomplished professional in customer success and technical support with extensive experience in the software industry. Currently serving as the Business Apps. Team Lead at Bitdefender since July 2023, Cristian is instrumental in building a Customer Success task force for Business Applications while implementing proactive and reactive support strategies. Prior roles include Principal Customer Success Manager at Oracle, where Cristian optimized CX Suite applications, and various technical support positions at Oracle focused on CRM and ERP solutions. Cristian's career began at Orange, specializing in CRM configuration and quality control, followed by a two-year sabbatical for personal enrichment. Cristian holds a Bachelor's degree in International Economics and a WSET Level 2 certification in Wine Steward.