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Michael Ramirez is an experienced IT Management Consultant at BiTA Service Management since February 2013, holding certifications such as ITIL 4 Managing Professional and ITIL Expert. With a strong focus on driving value-creating development and change initiatives, Michael aims to achieve stability and efficiency in organizational processes while fostering continuous improvement. Prior to this role, Michael had a significant tenure at AstraZeneca, where responsibilities included overseeing global application portfolios and managing IT lab environments across various positions from Application Service Manager to IS Specialist. Michael's educational background includes various degrees and certifications from prestigious institutions, emphasizing leadership, philosophy, psychology, and technology. Additionally, Michael has a diverse history as a professional dancer and has engaged in several roles within the arts.