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Annica Forsgren has extensive experience in service management and client coordination, with a professional background spanning over three decades. Since March 2011, Annica has served as the Operativt utbildningsansvarig at BiTA Service Management AB, where responsibilities include overseeing operational training initiatives. Prior to this role, Annica worked at Mercuri International Sverige AB from 1990 to 2010 as a Client Coordinator, contributing to client relationship management and support.