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Cindy O. is a User Experience Researcher at BISSELL Homecare, Inc., where responsibilities include leading usability studies and conducting UX reviews. Previously, Cindy served as a User Experience Specialist at Wolverine Worldwide, focusing on research and testing coordination with commercial teams. Experience also includes a role as a Graduate Research Assistant at Michigan State University, conducting research on digital overuse and autonomous vehicles, and various positions, including UX Research and Design Intern at MSU Federal Credit Union, where project contributions involved evidence-based design decisions. Cindy’s educational background consists of a Master of Arts in Media and Information with a focus on User Experience and a Bachelor of Arts in Experience Architecture, both from Michigan State University.