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Rafaël Giguère has a wide range of experience in various leadership roles within the customer service industry. Rafaël currently serves as a Board Member at Epik Contact Centers Inc., a specialized business process outsourcer with omni-channel cloud technology. Previously, they held the position of Director, Customer Relation Centers at Biron Health Group, a leading healthcare provider in Quebec. Rafaël also worked as the Director, Client Support & Client Experience at Logibec and as the Director, Care Access Centers & Global WFM at Morneau Shepell. Earlier in their career, they held senior leadership positions at Nordia Inc., iQor, and Bell Mobility. Overall, Rafaël has a strong background in managing customer interactions and improving customer experience within diverse industries.

Rafaël Giguère's education history includes studies in Business Administration and Management at Edinburgh Business School, Heriot-Watt University. Rafaël also pursued studies in Business Administration at Concordia University. In addition, Rafaël attended College Ahuntsic, where they focused on Computer Graphics. Rafaël initially started their educational journey at Académie de Roberval, where they pursued a general field of study. However, specific start and end years for each educational institution are not provided.