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Rafael Maida Colindres is a seasoned professional in customer success and business development, currently serving as the Manager of Customer Success at Birdwatch since January 2023. In this role, Rafael focuses on aligning operational and product teams to enhance customer and employee experiences. Rafael's prior experience includes serving as a Customer Success Manager at ESW Capital, where responsibilities involved driving feature adoption and managing significant revenue accounts. Additionally, Rafael has a diverse background as a freelance consultant, lead account manager, global learning and development specialist, and team operations supervisor, showcasing expertise in relationship management, training program development, and operational efficiency. Academic achievements include a Master’s degree in Customer Experience and Innovation, a minor in Project Management, and a Bachelor's degree in Business/Corporate Communications.