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Sophie Wilkinson is an experienced professional with a diverse background in customer support, fraud investigation, and operations within various sectors. Currently serving as a Customer Support representative at birdie since November 2022, Sophie contributes to transforming home healthcare technology. Previously, Sophie held the position of Fraud Investigator at Refundee Ltd, and before that, served in multiple roles at Monzo Bank, including Learning and Development Coach and Customer Operations. Earlier experience includes working as a Consumer Law Advisor at Citizens Advice, Team Supervisor at Skechers, Assistant Manager at Aspinal of London Limited, Mortgage Advisor at Banco Santander, and Sales Assistant roles at Deichmann and Marks and Spencer. Sophie's career trajectory reflects a strong commitment to delivering quality service and support across different industries.