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Shashi Olivia Kujur is a seasoned professional in customer success management with extensive experience in the technology sector. Currently serving as a Senior Customer Success Manager at Birdeye since July 2021, Shashi oversees account management, customer engagement, and platform integration to enhance user experience. Previously, Shashi held the role of Customer Success Manager at Adobe from July 2013 to June 2021, focusing on acquiring new customers and managing a portfolio of over 1500 accounts while developing strategic relationships with key decision-makers. Prior experience includes positions at Dell as an Advanced Resolution Expert and at Fiserv India Pvt. Ltd as a Senior Business Associate. Shashi holds a Bachelor's degree from Jesus and Mary College and completed education at Holy Child Auxilium School.