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Phillip Long is a seasoned professional in customer success and marketing, currently serving as the Manager of Customer Success at Birdeye since November 2019. In this role, Phillip oversees key internal stakeholder meetings, manages growth retention rates, and forecasts business performance. Previously, Phillip held various positions at Birdeye, including Team Lead for Customer Success, where responsibilities included team training and partner retention efforts yielding over $2 million in revenue. Phillip's experience extends to Insurance Technologies Corporation as an Internet Marketing Product Manager and Digital Account Manager, as well as managerial roles at CVS/Caremark and positions in publicity and digital content at Collin County Community College, FC Dallas, and the University of Texas. Phillip holds a degree in Interdisciplinary Studies from The University of Texas at Arlington, enhancing expertise in management, communication, and kinesiology.