Kaoutar Machkour is an experienced customer service specialist with a focus on technical support and client relations in the healthcare and hospitality sectors. Currently, at BioLegend since July 2019, Kaoutar serves as a Customer Service Specialist II, providing technical assistance to clients in the EMEA Market and managing customer data via Salesforce. Concurrently, at Biosense Webster since May 2017, responsibilities include monitoring call flow and training specialists while offering detailed reporting and administrative support. Previous roles include Bilingual Customer Service Representative at Johnson & Johnson and Technical Support Specialist at Vertu, with a foundation in sales and management from positions held at ANEZI TOWER HOTEL & Apartments and earlier in the travel industry with Marmara and Atlas Voyages. Kaoutar holds an A’ Level in French Literature from Morocco jobs.
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