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Jessica F. is a highly skilled professional with a background in technical support, cybersecurity, and web development. Currently serving as a Technical Specialist at Apple, Jessica F. has effectively diagnosed and resolved over 300 complex hardware and software issues while maintaining strong customer satisfaction. Experience includes roles as a Cybersecurity Analyst Apprentice and Information Technology Specialist 2, contributing to significant projects for New York State agencies. Previous positions encompass web development, quality assurance, and sales, showcasing a diverse skill set in technical and customer-facing environments. Jessica F. holds bachelor's degrees in Computer Science and Criminal Justice from the University at Albany and John Jay College, along with a high school diploma in Computer Science from the Academy for Software Engineering.