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Veronica F. currently serves as an Associate Customer Success Manager at BioCentury Inc. since July 2023. Previously, Veronica held various customer support roles at Blackbaud from August 2020 to July 2023, achieving a 100% customer satisfaction rating while assisting approximately 1,500 customer contacts per quarter. Earlier experience includes positions at Community First Foundation as a Philanthropic Services Specialist, where management of the Raiser's Edge database was key, and as a Program Assistant at Metro Caring, overseeing an energy assistance grant. Veronica's career also encompasses roles in service and leadership, including a Corps Member position in the Colorado Episcopal Service Corps and as Head Guard at the University of South Carolina. Educational credentials include a Bachelor of Science in Environmental Science from the University of South Carolina, where Veronica also participated in initiatives to promote sustainability on campus.