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R.R. began their work experience in 1987 as a Help Desk Representative at Applied Data Research. They then moved on to CA Technologies in 1988, where they worked as a Customer Support Specialist and IT Support Engineer until 2018. At CA Technologies, R.R. held the position of Senior IT Support Engineer and later became a Senior Customer Support Specialist at Billtrust from July 2018 to July 2022. They then transitioned to the role of Senior Customer Support Analyst from July 2022 to February 2023. Currently, R.R. is working as a Customer Success Ops Analyst and Sales Operations Specialist at Billtrust, starting in February 2023.

R R's education history includes obtaining a Certificate in Computer Science from Bucks County Community College. Additionally, they earned a Bachelor's degree in Computer Science from CA University. The exact start and end years for these educational experiences are not provided.