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Angela H. is a seasoned Senior Technical Writer with extensive experience in creating and managing technical documentation across various industries. Currently employed at BillingPlatform since February 2024, Angela previously held senior technical writing roles at Altia, Ace Info Solutions LLC, NetAlly, NETSCOUT, and Fluke Networks, where responsibilities included developing user guides, API reference manuals, and online help systems. Angela also has experience in project management, training, and curriculum development as a Technical Writing Instructor at Northern Arizona University and as a freelance editor and document designer. Angela holds a Master of Arts in English-Technical Writing from Oklahoma State University and a Bachelor of Arts in English from the University of Central Oklahoma.