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Jenny Dunlop is an experienced professional in product research and user experience, currently serving as the Director of Product Research at BILL since September 2022. Previously, Jenny held senior roles at Invoice2go, including Director of Product Research and Head of Design Research. Other significant positions include Experience Strategy Lead at PwC's Digital Services and Senior Manager of User Research and Service Design at The Customer Experience Company. Jenny has also worked as a Senior User Experience Researcher at LexisNexis UK and held various roles in user experience and design at Nexmo, TandemSeven, Brilliant Basics, and Intel. Academically, Jenny holds a Master of Arts in Traditions of Yoga and Meditation from SOAS University of London, a Master of Arts in Film and Digital Media from the Australian Film, Television and Radio School, and a Post-Graduate Diploma in Interactive Design and a Bachelor of Arts in Communication from the University of Technology Sydney.