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Ben Ottesen is a Senior Customer Success Manager at BILL since November 2022, where significant achievements include retaining over $29 million in Annual Recurring Credit Card Spend and creating impactful strategies such as a Retention Playbook and automated processes for customer data analysis. Prior to BILL, Ben worked at Quickbase as a Commercial Account Executive, closing significant revenue and achieving high quota attainment as a Sales Development Representative. Additionally, experience includes roles at Podium and Vivint, complemented by an Associate's Degree in Business Management from Ensign College. Ben's strong focus on customer retention and satisfaction is evident through consistent recognition and performance across various roles.