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Rock Richard Costa has diverse experience in customer service, quality assurance, and management. Currently serving as a Specialist in Customer Service Operations at Bikroy since March 2023, Rock previously worked as a Senior Executive in Quality Assurance at Genex Infosys Limited from December 2019 to March 2023. Prior roles include Quality Analyst, KM Team Executive, and Customer Service Representative at Digicon Technologies Ltd from June 2013 to November 2019, and Manager at Orion Coaching Centre from June 2012 to May 2013. Rock started a career as an Independent Distributor at Destiny 2000 Limited between June 2006 and May 2012, focusing on sales and training. Academically, Rock holds a Master of Business Studies in Accounting and a Bachelor of Commerce from Government Titumir College, along with earlier qualifications from Notre Dame College and Saint Nicholas High School.