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Agata Kowalczyk is an accomplished professional with extensive experience in product management and project coordination, currently serving as Head of Product at Bigpoint GmbH since March 2009. With a strong background in establishing efficient production environments as a Senior Project Manager and managing cross-functional teams as a Project Manager, Agata has effectively collaborated with various stakeholders including the CEO and studio director. Previous roles at Bigpoint GmbH include Head of Customer Care, focusing on budget and resource planning to enhance customer service quality, and Lead International Community Management, where Agata built and managed gaming communities. Earlier professional experiences include a Marketing Assistant role at bodonet.com, supporting market expansion in Poland, and a position at Hamburger Wachdienst ensuring customer care and security. Academic contributions include research at the University of Hamburg, analyzing survey data for program improvement insights.