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Greg Schrank is a highly experienced technical support professional currently serving as a Senior Technical Support Engineer at BigPanda since April 2019. Prior roles include Senior Technical Support Engineer and Technical Support Engineer at SimilarWeb, as well as a Technical Support Engineer at Innovative Interfaces. Greg began a career in the tech field with positions such as R&D Intern at Teachers College, Columbia University, and IT Specialist at Beatley Library, where responsibilities included updating library systems. Additionally, Greg has a background in search engine optimization, having worked as a Search Marketing Analyst and SEO Analyst at Cirrus Media. Educational credentials include a Master of Science in Library Science and Information Science from Simmons University and a Bachelor of Arts in Communications from the University of Connecticut.