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Frank Gallagher, Jr. is currently an AIOps Architect at BigPanda, a role that evolved from previous contributions to the Innovation and Rapid Prototyping Team. With extensive experience in solution architecture and automation, Frank previously served as Principal Solution Architect at BigPanda, focusing on reducing customer outages and enhancing resolution times with AIOps. Prior to BigPanda, Frank held positions at AHEAD as Tools and Automation Architect and Technical Consultant, where responsibilities included leading architecture design for monitoring and observability integrations. Additional roles at TEKsystems, Randstad Technologies, Gardner Resources Consulting, Hewlett Packard Enterprise, and EchoStar Corporation provided experience in application monitoring, systems integration, and enterprise client projects. Frank earned a Master's Certificate in Windows System Administration from Clark University and holds a diploma from Narragansett Regional High School.