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Candice Coates is a seasoned professional with extensive experience in customer success and operations management. Currently serving as Senior Manager of Customer Success for Marketplace at BiggerPockets since September 2022, Candice previously held roles at Keller Williams Capital Properties, including Market Center Administrator and Market Center Coordinator, where impactful strategies led to significant increases in listings sold and recruitment appointments. At goPuff, as General Manager, Candice improved inventory accuracy and employee productivity. A long tenure at Nordstrom saw Candice rise through various roles, including Supply Chain & Fulfillment Operations Manager and Human Resources Assistant Manager, achieving productivity enhancements and recruitment growth. Candice holds a Bachelor of Arts in Sociology from Morgan State University.