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Meredith England is an experienced professional in technical support and customer experience management, currently serving as Senior Manager of Tier 2 Tech Support at BigCommerce since April 2020. In this role, Meredith oversees a 24/7 contact center and manages a team of 15-20 Tier 1 Tech Support agents, focusing on career development and enhancing performance. Prior to BigCommerce, Meredith held several roles at Vrbo, including Product Support Manager and Supervisor, where responsibilities included managing teams, driving product and policy changes, and enhancing customer experience through collaboration across departments. Meredith also gained experience as a Senior Product Support Representative at HomeAway, specializing in API and XML troubleshooting, and managed a restaurant, Blue Dahlia Bistro, prior to entering the technology sector. Education includes a Bachelor's degree in Psychology from the University of Colorado Colorado Springs.