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James Juarez has extensive experience in IT operations and contact center technology, currently serving as the Sr Manager of IT Operations and Sr Manager of Contact Center Technology at BigCommerce since February 2014. In this role, James manages a 24x7 multi-channel contact center technology integrated with Salesforce, utilizing Interactive Intelligence solutions for telephony and Salesforce's Live Agent chat for customer support. Prior to BigCommerce, James held positions at Gila - A Navient Company as IT Manager, overseeing a Helpdesk team and critical system infrastructure, and at Verizon Business as a Systems Engineer supporting over 3000 servers. Earlier career highlights include managing TPV support for MCI and starting in telemarketing sales at MCI Telecommunications.