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Jessy Gonzalez is a Marketing Specialist at Big Smile Co., a PR-first marketing practice, focusing on brand storytelling, content marketing, and media relations for clients in gaming, AI, and streaming since August 2023. Previously, Jessy held multiple roles at Innovative Control Systems, Inc., serving as a Tier 3 Service Manager and Tier 2 Support Technician from July 2014 to August 2023. Other experience includes Team Leader/Photographer at Get The Picture Corporation, Technical Support/Helpdesk, Multi-media Intern, and Desk Receptionist positions at Kutztown University, and Web Developer at Kutztown Small Business Development Center. Jessy began a career as a Microsoft Campus Representative at Rice McVaney Communications. Education includes a Bachelor of Applied Science in Computer and Information Sciences and Support Services and a Bachelor of Science in Computer Science from Kutztown University of Pennsylvania.